FAQ
The most sought-after answers by our customers.
Product
All our models are handcrafted in Portugal.
Yes. We work solely with genuine leather carefully selected for its quality, comfort, and durability.
Because we believe special pieces deserve time, attention, and exclusivity. We produce in small quantities to preserve the quality of each pair.
We recommend storing the shoes in a dry place, protected from moisture and direct sunlight. For cleaning, use products suitable for leather.
Orders
Choose the model, select the desired size, and complete your purchase through our website.
After your purchase, you will receive a confirmation email with all your order details.
Once completed, the order cannot be cancelled. If you have made any errors in the details, please contact us as soon as possible so we can try to help before dispatch.
Shipments
Shipping is free for mainland Portugal. For other European countries, the cost will be shown at checkout.
Orders are usually delivered within 1 to 3 business days in mainland Portugal. For Europe, the estimated delivery time is 3 to 5 business days after dispatch.
Yes. We ship to several European countries. Costs and delivery times will be displayed at checkout.
Payments
We accept Credit Card, MB Way, Multibanco Reference, Apple Pay and Google Pay.
Yes. All payments are processed through secure and certified platforms.
Yes. Whenever an active promotional code is available, you can apply it at checkout before completing your purchase.
Sizes
Our models follow the usual European sizing. We recommend choosing the size you normally wear.
What if I'm between two sizes?
Do the models fit true to size?
Orders
How do I place an order?
Choose the model, select the desired size, and complete your purchase through our website.
How do I know my order has been confirmed?
After purchase, you will receive a confirmation email with all the details of your order.
Can I change or cancel my order?
Once completed, the order cannot be canceled. If you have made an error in the details, please contact us as soon as possible so we can try to help before shipment.
Shipping
How much does shipping cost?
Shipping is free for mainland Portugal. For other European countries, the cost will be displayed at checkout.
How long does delivery take?
Orders are usually delivered within 1 to 3 business days in mainland Portugal. For Europe, the estimated delivery time is 3 to 5 business days after dispatch.
Do you ship internationally?
Yes. We ship to several European countries. Costs and delivery times will be displayed at checkout.
Exchanges
Can I exchange the size?
How does the exchange process work?
Do you accept returns?
Product
Where are Trotie shoes produced?
Are the shoes made of genuine leather?
Why do you produce in small quantities?
How should I care for my shoes?
Payments
What payment methods do you accept?
We accept Credit Card, MB Way, Multibanco Reference, Apple Pay, and Google Pay.
Are payments secure?
Yes. All payments are processed through secure and certified platforms.
Can I use a discount code?
Yes. Whenever an active promotional code exists, you can apply it at checkout before completing your purchase.
Didn't find the answer?
We're just a message away. If you have any questions, we'll be happy to help.
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If you are between two sizes or are unsure, please contact us. We will be happy to help you find the most suitable size.
Yes. Whenever a model has a different fit, this information will be indicated on its product page.
Exchanges
Yes. We offer free size exchanges in mainland Portugal.
Just contact us by email. We will provide all the necessary steps to complete the exchange.
At present, we do not offer returns for change of mind. However, we do provide size exchanges to ensure you find the perfect fit.